Refund Policy

Thank you for shopping with us, we will love to hear from you if you have any questions or concerns.

At Dream Little Angel we are dedicated and care about the complete customer experience.

We believe in treating all our customers just as we would want to be treated!

  • Returning an item 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • International Shipping

We do ship Worldwide, usually at the checkout process you will find different shipping options for every country. In case you can't find it, please email us at info@dreamlittleangel.com  or check for your postal code at  www.geopostcodes.com/data.

If your country doesn't have a Postal Code system you can enter "0" (Zero) at Checkout as your postal code.

  • Returns

Our policy lasts 15 days from the time you received your item. If 15 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase and your order number.

 

  • Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

  • Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: info@dreamlittleangel.com

  • Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Some exceptions may apply. To review your order and to determine if your order qualifies for such exceptions, please contact us at: info@dreamlittleangel.com

  • Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dreamlittleangel.com and send your item to: 340 W Flagler St Unit 2708, Miami Florida US 33130.

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